Call 800-272-1479, 602-284-5662 or email info@dineamics.com with ANY questions.
Here’s a short list of the some of the most Frequently Asked Questions:
Does Dineamics integrate to QuickBooks?
YES. Dine-amics Integrates to QuickBooks. All the Debits & Credits from the POS will automatically be posted to your QuickBooks.
Can we use Membership Cards?
YES. Or simply Tocuh on the Member Name display or enter the Member Number. Has full Look-up's & Searches.
How long to get running?
Be up & running 30 Days from the time we receive your data . Let us know if you need a system faster than that. We love to accommodate.
24 x 7 support?
YES, we provide 24x7 support. Things happen after 5pm. We’re there when you need us.
What’s included?
Complete Hardware, Software, Installation (setup), Credit Card Authorization, Training, and Support. Nothing is left out.
Any additional fees?
NO. There are no hidden fees or charges. Everything’s included.
Does it do credit card processing?
Yes, Dineamics provides complete credit card processing. Rates start at 2.75% and the first device is Free-of-Charge.
PCI Compliant?
YES. Dineamics is partnered with Cayan to be Fully PCI Compliant. Everything from Encrypted Card Swipes to Insertion Readers and Tablet Swipes.
Does it come with a Warranty?
YES. Dineamics uses POS-X Touch Screens that include 3-year replacement warranties. Any Touch Screen that can’t be fixed through support will be immediately replaced the day it’s called in by either 2-day or Overnight shipping.There’s no need to wait while you send the old one in for repairs. Who has time for that? A new one (with a continued warranty), is immediately sent out on a phone call.
Can I add a printer?
YES. You can add Thermal, Impact, LAN, Wireless, USB or Serial Printers or any combination for any purpose. There are no limits.
Can I add a touchscreen?
YES. You can add Touch Screens (or tablets), as your needs require. You pay for the Dineamics Software only once. Add as many devices as you like. Again, no limits, no restrictions.
Does Dineamics include both POS Hardware and POS Software?
YES. We bundle the software with a complete hardware configuration tailored to your exact need.
Can I make menu changes?
YES. It's quick & easy. You’ll be fully trained. You don’t need us to do that but were here if & when you need us for any reason.
Is it easy to use?
YES. Our users love the fact that our POS software is so intuitive.
Can I use my own computer?
YES. If you already have a back-office computers you can use them as a networked computers over the LAN Even use one as the main Server (where all the long term data is stored).
Does Dineamics integrate to Payroll Providers?
YES. The system comes with a Timeclock that will generate all the detail necessary for your Payroll Provider. Sends the information to them electronically.
Does Dineamics have Gift Cards?
YES. Dineamics uses a standard magnetic stripe card (or bar code card), with an encoded number read by the same built-in PCI Compliant Credit Card Reader on the touchscreen. The cards are monetarily “blank” when you start. You “sell” (encode by swiping at the POS), whatever dollar amount you want to add to the card right on the Touchscreen. The card also relates to a customer name, as well as an encoded card number and dollar amount. As they are used, the card maintains a declining balance. Cards are fully re-charge-able. Add more money to them anytime the guest wants. Swipe the card to read its remaining balance.
This is unique from most systems as you DO NOT need to pay for a service to maintain Gift Cards. It’s all handled right on your system. Why pay someone else to manage your cards with a per-swipe fee? That’s ridiculous, it’s your money!
Can we use employee ID cards?
YES. Dineamics can optionally use both Employee Cards and Manager Cards. Employees use theirs to clock in & out and to access the POS system. Managers use theirs to perform Voids, Discounts, etc. Otherwise, all functions are controlled by secret numbers.
Can I remotely access my POS?
Yes. Remotely access Dineamics from your home or office or even from the road. Uses any computer, tablet or smartphone. See and do everything as if you where right there.
Does Dineamics do Inventory Management?
YES. Dineamics lets you manage your Inventory in whatever level of detail you want. From writing recipes with ingredient quantities and costs to simply using a plate cost or even just a cost percent.
Does Dineamics do Labor Cost Control?
YES. A full Time Clock System is built right in at no extra charge. There are no limits as to the number of employees or job class assignments. Every employee can even have a unique wage. Employees declare tips right on the Time Clock. Edit reports for any period of time show the full extension of hours, costs, and tips.
